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19 May
Microsoft OneDrive Error: We can’t reach this library because of a service issue. Restart OneDrive to try again.
Microsoft OneDrive error which stops the functionality of Microsoft OneDrive. Specifically, it stops synchronizing to Microsoft OneDrive servers.
Target: Microsoft Windows 10 – Desktop & Mobile Computers
Tier 0 - End User Self Help
Expand the notification bar if the icon is set to hidden (by default).
Click on Search icon.
Type “OneDrive” in the search field.
Then click on “OneDrive” icon.
Microsoft OneDrive will launched and attempt to re-synchronize again.
Tier 1 - Basic Help Desk Resolution
Knowledge Needed: Understand Operating System Is Running On 32-bit or 64-bit, How To Launch Command Prompt With Administrative Rights and How To Setup Microsoft OneDrive On Client’s Device.
Click on Search icon.
Type “Command” in the search field.
Then click “Run as administrator” on the right panel.
Type in taskkill /f /im OneDrive.exe to terminate any Microsoft OneDrive processes in the system and press Enter.
- For 32-bit Operating System:
- Then type in
%SystemRoot%\System32\OneDriveSetup.exe /uninstalland press Enter.
- Then type in
- For 64-bit Operating System:
- Then type in
%SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstalland press Enter.
- Then type in
Thereafter, restart the device.
Microsoft OneDrive setup file can be download from this link below.
https://www.microsoft.com/en-sg/microsoft-365/onedrive/download
Run the downloaded setup file and follow its on-screen instructions.
Revision Log
19 May 2020 by Kevin Loh
Initial version.
